Effective Date: January 1, 2025
Penco Electric & Generators SMS/MMS Program Terms & Conditions
1. Program Overview
When consent has been given to receive text messages from Penco Electric & Generators and you opt in, you agree to receive SMS/MMS text messages on your mobile device. These messages may include follow-up messages and updates related to quotes, estimates, or service inquiries, real-time communication about services and pricing, appointment scheduling and reminders, billing inquiries, and confirmations, feedback requests, project updates, and follow-ups. An example of a message may be: “Hello, this is a reminder of your upcoming appointment with Penco Electric & Generators at [Your Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
2. Message Frequency
The frequency of messages will vary depending on the type of campaign or interaction. You may receive up to 2 SMS messages per week regarding your appointments or account status and up to 4 status update messages on the day of an appointment.
3. Opt-in and Opt-Out Instructions
Opt-in to receive SMS messages from Penco Electric & Generators can be done in the following ways: verbally, during a conversation, by submitting an online form, or by filling out a paper form. You can unsubscribe from this service at any time by texting “STOP” to the provided number. Once you send “STOP,” you will receive a confirmation text confirming that you have been unsubscribed. After this, you will no longer receive messages from us. If you wish to re-enroll, simply sign up again or text “START” to opt back in. Alternatively, direct contact can be made to request removal from the messaging list.
4. Help and Support
For issues or assistance, text “HELP” to the same number. Alternatively, help can be obtained directly from us by visiting our website at https://pencoelectricalcontractor.com/contact-us/.
5. Service Interruption
Please note that mobile carriers, including but not limited to AT&T and Verizon, are not responsible for any delayed or undelivered messages.
6. Message and Data Rates / Standard Messaging Disclosures
Standard message and data rates may apply for messages sent to or received from us. These fees may vary if the message is sent domestically or internationally, depending on your carrier’s pricing plan. For details regarding your messaging or data plan, contact your mobile service provider. For clarity, please note our Standard Messaging Disclosures: Message and data rates may apply. Opt out at any time by texting “STOP.” For assistance, text “HELP” or visit our Privacy Policy and Terms & Conditions pages. Message frequency may vary.
7. Privacy Information
Information, including your phone number, obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. For more information on how we handle your personal data, please review our Privacy Policy.
8. Contact Us
For any questions about our Privacy Policy, Terms and Conditions, or how we handle your Personal Information, please reach out to us:
Mail: 7171 N. Austin Ave., Niles, IL 60714
Email: info@pencoelectricinc.com
Webform: Privacy/Contact Us Request Form
